Solo Massage Therapist

Massage Service Policy & Procedures

1. Introduction

Our massage service is dedicated to providing a professional, safe, and relaxing environment for all clients. To ensure a smooth and efficient operation, we have established the following policies and procedures.

2. Booking & Payment Policies

• A $30.00 per person booking fee is required to secure an appointment, in the case of multiple bookings a deposit is required for each individual booking.
• This fee is non-refundable and non-transferable, but it will be applied to the final cost of the service.
• The booking fee must be paid via PayPal within 10 minutes of booking online, cash or card at the location to confirm the appointment. Failure to make payment within this time frame will result in automatic cancellation.
• The remaining balance is due at the time of service via cash or card (please do not pay the balance via PayPal). In The Bahamas USD and BSD is dollar for dollar meaning that they are equal. 

      If for any reason the service has to be adjusted the client will be responsible for the full amount of the service booked, the upgraded service price or whichever is greater.

3. Late Arrival & No-Show Policy

• Clients must arrive on time for their scheduled appointment.
• A 15-minute late arrival is considered a no-show, and the appointment will be canceled with no refund of the booking fee.
• If a client arrives late but within the 15-minute window, the session may still proceed; however, the session will end at the originally scheduled time, and no additional time will be added.
• No-show clients will forfeit their booking fee and may be required to pay in full for future appointments.

4. Cancellation & Rescheduling

• If cancellations must happen please make at least 24 hours in advance forfeiture of the booking fee is understood.
• If a client wishes to reschedule, a new booking fee is required.

5. Right to Refuse Service

We reserve the right to refuse service to anyone for any reason, including but not limited to:

• Inappropriate or disrespectful behavior.
• Signs of intoxication or drug use.
• Poor hygiene or health concerns that may affect the safety of the service.
• Failure to adhere to our booking and payment policies.

6. Client Expectations & Conduct

• Clients are expected to behave respectfully and professionally at all times.
• Any inappropriate behavior will result in immediate termination of the session with no refund, and future appointments may be denied.
• Clients must communicate any medical conditions, injuries, or concerns before the session begins.

7. Therapist Conduct & Confidentiality

• Our therapists maintain the highest level of professionalism and confidentiality.
• All client information and discussions during the session remain private and will not be shared.
• The therapist reserves the right to terminate a session if they feel unsafe or uncomfortable.

8. Hygiene & Health Considerations

• Clients are expected to arrive clean and free from contagious illnesses.
• If a client is sick or has a skin condition that may affect the treatment, they may be asked to reschedule.
• The therapist follows strict hygiene practices, including sanitizing equipment between sessions.

9. Liability Waiver

• By booking a session, clients acknowledge that massage therapy is not a substitute for medical treatment.
• The business and its therapists are not responsible for any pre-existing conditions, allergic reactions, or injuries that may occur during or after the session.

10. Agreement to Policies

By booking an appointment, the client agrees to all policies stated above. Failure to comply may result in termination of services without a refund.

This policy ensures a professional, respectful, and safe experience for both clients and therapists.